Customer Survey

Thank you very much for sending us feedback. It is very important to us to know what you think about our service. Please answer as accurately as possible any and all questions. Again, thank you for your input. --Gary Parker

 

1) Have you been to one of our locations before? Yes No


2) Which location(s) have you visited?
Store 1 - 6115 NW Cache Road- Lawton
Store 2 - 2417 NW Cache Road-Lawton
Store 3 - 2115 W Gore Blvd.-Lawton
Store 4 - 1510 S. 4th-Chickasha
Store 5 - 421 N. Mississippi-Ada

3 ) How would you rate us as far as:
  Very Good Good Average Poor Very Poor
Convenience
Cost
Staff
Thoroughness
Politeness
Cleanliness
Documentation  
Overall Service
Other

4 ) How important are the following factors to you in selecting a facility?
  Very Good       Not Good
Price 5 4 3 2 1
Convenience 5 4 3 2 1
Professionalism 5 4 3 2 1
Warranty Approved 5 4 3 2 1
Computer Records 5 4 3 2 1
Staff 5 4 3 2 1
Major Oil Brands 5 4 3 2 1
Showing Condition of Fluids and Filters 5 4 3 2 1

5 )Have you been to Quick Lubes other than ours? Yes No

If yes, are we BETTERSAMEWORSE

Why?

6 ) Where did you get your oil changed before choosing us?



7 ) Are there other services you would like us to offer?
CAR VACUUMING
AUTO ACCESSORIES
CAR WASH
FRAGRANCES
LIGHT BULBS
Other:

8 ) What should a 10 minute oil change cost?
Regular Price: Special Price:

9 ) How did you hear about us?
MAIL
COUPON
NEWSPAPER
RADIO
TV
FRIEND
DRIVE BY
Other:

10 ) Is there anything we could do that would allow us to serve you better: